We had the propane company come out to the house today. I’ve smelled propane in our yard for how long?! OVER 6 months.
In fact the last 2 times I’ve called them, I’ve asked them if they’d check AT THE TANK for any leaks. Guess what… both times they said “NO”.
Both times, they took my order for propane over the phone and made a note to check for leaks…and told me they’d be out the next delivery date for our area. 3-5 working days!!!
Never mind that I just suggested we might have a leak.
I found out today how to get them out to check for a leak. First, you call them and tell them you “smell propane in the yard” and “ my husband checked for a leak and found one.”
They come right away.
They proceed to make the repairs.
They hand you a hefty bill. It STINKS I tell you!
I know what your thinking… what about the gas that has been lost? What about re-imbursement? Why a bill?
We own our tank outright. It is not their tank, therefore it isn’t their responsibility to service it. It is our job. Hmmm…! Well, isn’t that what I did EACH TIME I CALLED THEM OUT TO FILL IT and asked for a leak test? Isn’t that what I’ve done, acted responsibly by asking them to check for a propane leak? I can’t help but wonder if since I hadn’t ordered propane—that was the reason for a service charge. That and the fact that it is my tank.
So the driver, gets out and comes around to tell me he needs my signature and that he is charging my account for a service call and parts. Parts that my hubby and my son in law could have changed out themselves. But…no, they tell you to CALL FIRST. The driver tells me I need to call the business office and take up any ‘reimbursement’ with them. Again… stinky.
It is late now. I have to wait for tomorrow. The tank is repaired. The leak is stopped. The work has been done. I’m not angry with the driver. He just has a job to do…(although, he is the guy that checked it the last 2 times and SAID THERE WAS NO LEAK!) I’m sort of aggravated with him about that. But he is not the one that decides WHEN AND WHAT to charge for a service call. He is not the one that says what to charge for parts. He doesn’t make that determination. He is just the driver.
He is just trying to make a living for himself and his family.
I guess the hardest part is thinking that we’ve paid for propane about 5 times in the past year and 1/2 and usually, we only have to buy gas twice… So I KNEW SOMETHING WAS NOT RIGHT. Plus…I’ve told you this… during the summer months (MAY thru SEPT) …this year, first part of October; we keep our water heater on “VACATION” …conserving GAS!
I’m calling them tomorrow. I hope they will see it my way…and refund some of the money or put some gas in our tank. Is this wishful thinking? I hope they will work with us on this one. EVEN the electric and water companies will work something out with you, when there is a discrepancy with your bill or a leak (water) or something.
I have before with the water bill. We came home one night after having been out late…and the next morning gotten up and our yard was flooded. I reported it to our water dept. that someone had come into the yard and left our water spigot on…while we were away. She told me it was vandalism and that it had happened many times in the area. They sent someone out to read our meter…but she made the adjustment on our bill and we didn’t have to pay the overage.
It’s just so frustrating. I had to rant…
Maybe you’ve had a problem similar. Maybe you have a suggestion?!
Either way…It Stinks. But I wanted to say… thanks for reading my rant.
Shout joyfully to the LORD all the earth. Serve the LORD with gladness; Come before Him with Joyful singing. “
~ Psalm 100: 1-2